We are so confident in the quality of our products, we offer some of the best guarantees in the business.
90 Day Test Drive
You and your team need more than a few days or a week to determine if a product is right for you. To eliminate the need for a disruptive trial process, 4 Office offers a “90 Day Test Drive” plan to customers who source equipment under 4 Office service plans. Under the plan, to ensure that you have purchased the right product we will allow you to change any model (black and white or colour) at any time in the first 90 days. You can even return them no questions asked, provided we receive a registered 30 day notice of cancellation within 60 days of delivery. This cancellation option is only available to customers who forgo the regular trial before purchase process. (Please note this guarantee does not apply to HP products or non-BSD Lexmark products. Please inquire directly with a 4 Office sales representative for confirmation).
8 Year Replacement Guarantee
4 Office extends to the above customer an 8 year replacement guarantee from the date of purchase of any new Copier, Multifunctional Copier, Facsimile sourced from 4 Office Automation Ltd under a continuous 4 Office annual or “All In” service agreement. Under these terms, 4 Office will replace any above mentioned device with a “like” or better model at no charge to you, the customer, if it cannot be kept in satisfactory working conditions or fails to perform to manufacturers’ original specifications. This guarantee is valid so long as you purchase O.E.M. consumables or source after market supplies from 4 Office Automation Ltd. A 5 year replacement guarantee will be extended re: used, reconditioned remanufactured under equivalent terms as per our 8 year guarantee.