4 Office Automation Ltd. is committed to creating an environment that is accessible and that treats all members of the community with respect and dignity. As such, and in keeping with the AODA and the Ontario Human Rights Code, 4 Office has integrated the following accessibility requirements into our existing policies.
Use of Assistive Devices, Support Persons, Services Animals
In keeping with the principles of independence, dignity and integration, 4 Office supports the right of a person with a disability to:
Use their own assistive devices to access our goods and services, if needed.
Use of a support person to access our services if needed while on the premises.
Use service animals while on the premises when accessing goods and services provided by 4 Office unless otherwise prohibited by law.
4 Office does not have hearing assist devices (TTY) nor trained personnel on the premises.
4 Office will ensure that all persons to whom this policy applies receive training. The amount and format of training will be determined by the level of each individual’s interactions with the public and his or her involvement in the development of the policies, practices and procedures pertaining to the provision of goods and services.
Training will include:
A review of the purposes of the AODA and the requirements of Accessibility Standards for Customer Service (Ontario Regulation 429/07).
Instruction on 4 Office’s policies, procedures and practices pertaining to the provision of goods and services to persons with disabilities.
How to in interact and communicate with persons with various types of disabilities.
How to interact with persons with disabilities who use assistive devices, or who require the assistance of a service animal or support person.
What to do if a person with a particular type of disability is having trouble accessing goods or services.
Training will be provided as soon as possible after each person has been assigned the applicable duties. Training will also occur on an ongoing basis as changes are made to the policies, procedures and practices governing the provision of goods and services to persons with disabilities.
4 Office will keep training records, including the date training was provided and the number of individuals to whom it is provided. The names of the individuals trained shall be recorded for administrative purposes.
Notice of Temporary Disruption:
If/when 4 Office experiences a temporary disruption of service or access to our facilities that people with disabilities may rely on, notices will be placed conspicuously:
- On our website by the website administrator as deemed appropriate.
- On the front door of the facilities.
- Such notices will include the reason for the disruption, the expected duration of the disruption and suggest alternatives that may be available to the person with the disability.
Documentation and Feedback Process
Documentation that describes this policy and each of its requirements shall be maintained on the 4 Office website and will be provided to individuals, on request, in a format that takes the person’s disability into account.
4 Office welcomes feedback about how accessible our customer service approaches are in meeting the needs of those with various types of disabilities. Any feedback about how to improve the accessibility of our services is important to us. This feedback may be provided in the following ways:
By regular mail addressed to Coordinator of the Health & Safety Committee at 425 Superior Blvd., Unit #1, Mississauga, ON L5T 2W5
By telephone: 905-564-0522 ext. 1030
By email: firstname.lastname@example.org
By fax: 905-564-2865
This accessibility policy will be reviewed regularly and updated in the future when necessary.