About 4 Office

  • Where is 4 Office located?
    Head Office425 Superior Blvd., Unit 1 & 2
    Mississauga, Ontario L5T 2W5
    Phone: 905-564-0522
    Fax: 905-564-2865

    Other Regional Offices

    2615 Lancaster Road, Unit 15
    Ottawa, Ontario K1B 5N2
    Phone: 613-248-1500
    Fax: 613-248-1501

    593 Norris Court, Unit 4
    Kingston, Ontario K7P 2R9
    Phone: 613-384-8676
    Fax: 613-384-7817

Billing & Contracts

  • How do I get billed for service without a contract? (time & material / C.O.D)?
    A service representative will have the client sign an on site service request, which will include pricing for all parts & labor. An invoice will be generated and mailed within the month for the service performed, accompanied by the original document signed by the customer.
  • I have a service contract on one machine but I need a call on a different machine. Will I be billed extra?
    Yes, each machine has its own service contract. Service contracts are not transferable.

Equipment Moves & Logistics

  • Can we move equipment ourselves or does your company move the machine?
    It is required that you contact 4 Office directly before attempting to move equipment of any kind, regardless of the make or model of your machine.Some machines will require a technician to properly disassemble any components or parts.In the event of a move, we will need to update our records with your new location for any future service calls or deliveries corresponding to your equipment.

Sales Inquiries

  • Where is 4 Office located?
    425 Superior Blvd., Unit 1 & 2
    Mississauga, Ontario L5T 2W5
    Phone: 905-564-0522
    Fax: 905-564-28652615 Lancaster Road, Unit 15
    Ottawa, Ontario K1B 5N2
    Phone: 613-248-1500
    Fax: 613-248-1501593 Norris Court, Unit 4
    Kingston, Ontario K7P 2R9
    Phone: 613-384-8676
    Fax: 613-384-7817

Service Inquiries

  • Can I schedule a date for my machine to be repaired?
    In most cases we are able to accommodate scheduled repairs, in some instances however, service may be delayed for reasons out of our control.

Supplies & Consumables

  • Can I place supply orders over the internet?
    Supplies can be ordered more quickly and directly over our website by visiting www.4office.ca/supplies.
  • I placed a supplies order, but it has still not arrived. When is it scheduled to be delivered?
    If your order is placed before noon, it will be delivered next day.For orders placed in the afternoon (after 12:00 P.M.), it takes 2 business days.
  • Is there a shipping fee involved?
    The standard fee is $14.00. For same day delivery the fee is $30.00 (Only applicable to Toronto & Mississauga at this time).
  • What brands of equipment do you sell toner for?
    We sell consumables for Kyocera/Mita, Lexmark, select HP printers and Panafax machines. Please contact a 4 Office representative to inquire about specific models.
  • What kind of toner do I order for my machine?
    When ordering supplies please make sure you have the serial number of your machine. When the serial number is provided, all supplies associated with your machine are shown on our system in order to ship out the correct product.You may order supplies directly through our call center or for more direct access go to www.4office.ca/supplies and place your supply order online.
  • When ordering supplies is there a minimum order required?
    No minimum is required.
  • Why am I limited to a certain quantity?
    If you are on a Cost Per Copy Contract, 4 Office will monitor how many impressions you do monthly, which enables us to determine the accurate quantity of supplies needed.

Shipping Inqueries

What is your shipping policy?
For any device that is purchased, leased or rented under an “all in” service plan, delivery is included throughout the province of Ontario. For short term rentals and some table top devices however the shipping cost may be extra. Please speak to your sales representative for more information.


Website F.A.Q.’s

  • How do I create a custom user account?
    Registering is necessary to setup your User ID and allow us to identify what equipment and information belongs to you. To register:
    1. Click here or on the New User Registration menu option on the left.
    2. Fill in the Registration form making sure to include all the fields marked with an *. The information is necessary in order to setup your account and to automatically fill in other forms for you in the future (such as the service call or supply order form).
    3. For the Serial Number you may use the serial number of any piece of equipment you have on service with 4 Office. Make sure you enter the serial number and not the model number.
    4. You will also need to enter your Account Code or any Invoice or Bill of Lading number related to the Serial Number you specified. Account Codes are in the format ABCD99/EF and appear on invoices, bills of lading, meter read requests, and most reports we provide.
    5. Click on the Submit Form button to submit your registration request.
    6. Within five to ten minutes you will receive an e-mail indicating if your registration request was successful (or indicating what the problem was if you couldn’t be registered). The e-mail will also contain a link that you should click on to activate your account.
    7. Clicking on the link (or pasting it into the address bar of your web browser) will activate your account and bring you to the login page of our website. You must follow this link before you can use your user ID.