1. If this is a B/W machine, you might have used the PCL driver, go to http://www.workio.com and download the GDI driver instead.
2. Your machine might have the user code feature turn on. If it is,you have to enter the user (Identification) code under the “Secure” tab of the printer driver. If you do not want to enter the code every time you print, you can have the code store as part of the “Printing Preferences”